Introduction
5 Frame Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our Minecraft content, or interact with our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information when you reach out to us
- Email address for support requests or business inquiries
- Minecraft username when relevant to support issues
- Any information you provide in communications with us
Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our website and services
- Respond to your inquiries and provide customer support
- Improve our website, content, and user experience
- Analyze usage patterns and website performance
- Communicate with you about our services and updates
- Comply with legal obligations and protect our rights
Third-Party Services
Minecraft Marketplace
Our content is distributed through the official Minecraft Marketplace, operated by Microsoft/Mojang. Purchases and downloads are subject to their privacy policies and terms of service.
Analytics Services
We may use third-party analytics services to understand how our website is used. These services may collect information about your visits and usage patterns.
Social Media Platforms
Our website includes links to social media platforms (Discord, Twitter, Instagram, YouTube). These platforms have their own privacy policies governing the collection and use of your information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We regularly review and update our security practices to ensure the protection of your information.
Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we discover that we have collected personal information from a child under 13, we will delete such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: office@5framestudios.com
Support: Visit our Support Page